WRC’s Evergreen™ product lifecycle support maximizes the useful life of your WRC products by protecting you from those unexpected situations every OEM and End User experiences when using electronic automation products. From our standard 5 year product warranty to our lifetime support commitment, WRC’s history of providing continuous support for our products stands as a testament to our commitment to providing you with the greatest return on your automation electronics investment.
Our lifecycle product support program includes:
- Five (5) year in-warranty RMA
- Out-of-warranty RMA at special replacement pricing
- Technical support (phone and email, Monday – Friday 8am – 6pm EST)
- Major and minor software/firmware updates
- Product repair program (if possible) for extended and sustaining support
Product Lifecycle Visability
At WRC we know it’s critical for you to maximize the investments you’ve made in your automation system and we support that with a track record of long product lifecycles relative to our competition.
WRC’s Evergreen lifecycle support helps you clearly identify a product’s current lifecycle stage making it easier for you to proactively plan and manage the transition to more current products and technologies.
Notification Timing
WRC strives to provide a minimum six-month notice between an End of Sale notification and a product’s End of Life notice. However, shortened semiconductor lifecycles and the rapid evolution of software technologies make it harder and harder to predict the long-term availability of Active Mature products.
End of Life Replacements
Current lifecycle status and any suggested cross-referenced replacements for discontinued products, when possible, are provided on our current Discontinued Products List which may be downloaded by clicking here or by contacting WRC Technical Support by email at [email protected]
Disclaimer: cross references between manufacturers and their products are never an exact match. Several differences may exist that could cause damage to the product, the system or to personnel. Contact the cross-referenced product supplier to determine if the suggested replacements have the features or options you seek.
