Western Reserve Controls Versatile I/O Solutions

WRC Customer Return Procedures

Goods may not be returned for credit without WRC's prior written consent and may be
subject to a Twenty percent (20%) restocking charge. Such credit is issued for Buyer's use
towards future purchases. All transportation charges for returned Goods are the responsibility
of Buyer. Returned Goods are subject to WRC inspection and will not be considered for
acceptance for credit unless they are (i) in WRC's sole discretion in "like new" condition,
and (ii) returned to WRC within 60 days from the date of shipment. Buyer hereby agrees that
it shall not debit WRC's account for any return, regardless of the reason for such return
unless agreed to by WRC.

Return instructions:
After you have received WRC's written consent, please print and return
this completed Return Authorization form with the merchandise to:

Western Reserve Controls
1485 Exeter Drive
Akron, Ohio 44305

1. Return to WRC with a copy of this RMA form as the packing list copy.
2. Mark the RMA# on the outside of the shipping carton.
3. Merchandise returned must be in original packaging, unused and
in re-saleable condition.
4. ALL PARTS MUST BE SHIPPED IN ANTI-STATIC PACKAGING
OR THEY WILL NOT BE ACCEPTED.
5. All customer part mumbers and markings must be removed before returning to WRC.
6. Merchandise must be returned FREIGHT PREPAID.
7. Credit will be issued upon receipt of the material subject to inspection and
quantity verification by our receiving department.

Return Material Authorization (RMA) Form

Customer name:		Date:
Contact name:		Phone number:
Customer number:		Fax number:

Customer P.O. #

WRC invoice #:

RMA #:

1. A return authorization less a % re-evaluation fee.

2. Material must be returned by:

	Quantity	Part Number	Price
1.
2.
3.
4.

Please complete the following:

Description of problem or failure:

_____________________________________________________________________

Please provide as much information as possible to help us prevent future problems or failures.

Contact person: ______________________________ Phone number: __________________________

Which department discovered the problem: ________________________________________________

Action desired:

If another method is requested, please indicate: _____________________________________________

__________________________________________________________________________________

For WRC office use only:

Signed by: _________________________________________________
Authorization: _________________________________________________

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